سياسة الاستبدال والإسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to them from our website within seven days from the date of receiving the product, and they do not have the right to exchange the product after the seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it. We have the right to inspect the product before exchanging it to ensure its condition, and the consumer bears the shipping cost if they want to exchange the product. In international exchanges, the consumer bears all shipping costs and the delivery of the product to the shipping company. - The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications they set (such as nameplate, necklace, logo embroidery, flight badge, T-shirt embroidery), except for products that have a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to them from the store within seven days from the date of receiving the product, and they do not have this right after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or benefited from it. We have the right to inspect the product before returning it to ensure its condition. 3- The consumer bears the costs associated with the return process, and in the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. 4- The consumer bears the shipping cost again and 2% of the order value if the shipment was not received and was returned to us by the shipping company. - The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications they set (such as nameplate, necklace, logo embroidery, flight badge, T-shirt embroidery), except for products that have a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer.